Private Landlord Support
Priority Emergency Call Out Agreement
Charges and benefits
£250 plus VAT per annum paid in two instalments by direct debit or standing order
• Priority cover for 24/7 emergency calls*
• Fee includes the first emergency call of the year, any additional calls will be charged. Value up to £150 plus VAT, depending on time of call.
• Fee includes two hours of labour for any scheduled maintenance work. Hours to be used in one visit. Value £100 plus VAT.
• Fee includes management and admin charges
Conditions
• No rollover of unused calls at year end
• Agreement is made on an apartment by apartment basis. No passing of callouts / service between different apartments
• Excludes materials and VAT
* Country and Town does not guarantee that all 24/7 emergency calls will be answered. Exceptional circumstances may prevent us from answering your call
Planned Maintenance Programme
For an additional charge of £250 plus VAT we will set-up and manage a Planned Maintenance Programme for an apartment. This will include an annual inspection of the property against an agreed checklist covering the following areas:
Mechanical services
• Water heating and storage
• Water distribution
• Drainage
• Ventilation
Electrical services
• Visual inspection of consumer unit
• Visual inspection of a sample of electrical points
• Smoke / heat detectors
General maintenance
• Identification of wear and tear / damage to doors, hinges, locks
• Identification general deterioration
The check list will be used to identify areas of concern and to initiate preventative maintenance as required. This will ensure the apartment is kept in reasonable condition and will reduce the need for larger more costly jobs.
Benefits to Landlord
• Proactive rather than reactive management of property
• Ability to plan investment / expenditure and avoid many unexpected costs
• Tenants satisfied with condition of property
Additional Benefits offered to Planned Maintenance Programme clients
• 10% discount on all Country & Town labour charges
• Annual service of unvented water heater (as recommended by manufacturers) included in fee. Value £95 plus VAT, excludes replacement of damaged or worn parts and repairs.